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Testimonials

EZHelp, "I cannot believe your phone tech support representative helped me so fast! In less than a few minutes my computer was back to normal operation. Sing me up now for another year of service".
Tim R.



What happens if I don't use the tech support system for the entire year?
How much will it cost me the following year?
This sounds too good to be true!  What's the catch?
When I call tech support, do I have to listen to a complicated menu driven system?
How long will I have to wait to get called back?
My nephew usually fixes my computer problems.  Why do I need EZHelp?
When is the best time to call for support?
My spouse thinks the membership fee is too much money!  What do I say?
What if my problem can't be fixed over the phone?
I'd like to sign up, but you're a toll call for me.  What can be done?
What are some of the problems that can be remedied over the phone?
I'm not very computer savvy, will the technician yell at me?
Is it possible to call EZHelp tech support for advice on a computer purchase?
What if I'm not satisfied with your service?
Okay, I want to sign up.  What do I do now?
This FAQ was helpful but I have a different question.  How can I contact you?
If I sign up this year, how much will the service cost me next year?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What happens if I don't use the tech support system for the entire year? TOP
You will receive a 100% refund.

 

How much will it cost me the following year? TOP
ALL exisitng memberships can be renewed at $129.00

 

This sounds too good to be true!  What's the catch? TOP
No strings are attached.  Your EZHelp membership entitles you to UNLIMITED phone calls to our technical support department for one year so you can enjoy worry free computing.

 

When I call tech support, do I have to listen to a complicated menu driven system? TOP
No.  Your call will be automatically directed to one of our open phone lines.  If, for some reason, all the technical support agents are busy or unavailable, simply leave a message and a member of the EZHelp support staff will call you back as soon as possible.

 

How long will I have to wait to get called back? TOP
Our normal turnaround time is usually 2 hours.  However, during peak traffic times, you may experience a little longer wait.

 

My nephew usually fixes my computer problems.  Why do I need EZHelp? TOP
EZHelp technicians stay informed on the latest technology utilized in today's market.  If your nephew is really good at diagnostics, perhaps he needs to fill out a resume' and send it to us.

 

When is the best time to call for support? TOP
The minute you start to experience a problem.  Many users complicate the problem by attempting to fix it themselves.

 

My spouse thinks the membership fee is too much money!  What do I say? TOP
Our pricing structure is based on many variables.  Our marketing staff surveyed other organizations in our geographic location to determine an extremely competitive price.  We encourage your spouse to shop prices and compare services.  They will easily learn why EZHelp's support program is your best choice.

 

What if my problem can't be fixed over the phone? TOP
If your problem happens to fall into the very small percentile of not being able to be remedied over the phone, an EZHelp technician will make arrangements to perform an onsite visit which is convenient for you.  Of course, this is at NO additional charge!

 

I'd like to sign up, but you're a toll call for me.  What can be done? TOP
Telephone support is only one of many methods we utilize to remedy a customer's problem.  Other very common methods of communication available include email and fax.  If long distance or toll call phone charges are an issue, simply bring this to our attention when you initially voice your problem to us.

 

What are some of the problems that can be remedied over the phone? TOP
Software issues, virus elimination, registry edits, email setup/ send and receive, error message resolutions and basic hardware problems are just a few examples of the problems that can be remedied over the phone.

 

I'm not very computer savvy, will the technician yell at me? TOP
All our technicians are user friendly and are trained in the EZHelp "step by step" process to remedy a problem.  They must possess the ability to talk in "layman" language so you can easily understand each and every instruction.

 

Is it possible to call EZHelp tech support for advice on a computer purchase? TOP
Absolutely!  Our staff are trained to recommend the best system for your needs.  They will first perform a simple evaluation of your computer use then suggest the system best for you based on your information.

 

What if I'm not satisfied with your service? TOP
EZHelp's policy is you must be 100% satisfied with our service or you will receive a 100% refund - NO QUESTIONS ASKED!

 

Okay, I want to sign up.  What do I do now? TOP
Using our online EZHelp Technical Support Contact Form, provide us the necessary information.  An EZHelp representative will contact you to setup your account.

 

This FAQ was helpful but I have a different question.  How can I contact you? TOP
Drop us an email if you desire further information on our service.

 

How much will the annual Technical Support Service cost me in future years? TOP
Currently, the technical support telephone service is not projected to change price from one year to another.