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What happens if I don't use the
tech support system for the entire year? |
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How much will it cost me the following year? |
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This sounds too good to be true! What's the catch? |
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When I call tech support, do I have to listen to a complicated menu
driven system? |
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How long will I have to wait to get called back? |
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My nephew usually fixes my computer problems. Why do I need
EZHelp? |
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When is the best time to call for support? |
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My spouse thinks the membership fee is too much money! What do I
say? |
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What if my problem can't be fixed over the phone? |
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I'd like to sign up, but you're a toll call for me. What can be
done? |
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What are some of the problems that can be remedied over the phone? |
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I'm not very computer savvy, will the technician yell at me? |
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Is it possible to call EZHelp tech support for advice on a computer
purchase? |
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What if I'm not satisfied with
your service? |
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Okay, I want to sign up. What do I do now? |
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This FAQ was helpful but I have a different question. How can I
contact you?
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If I sign up this year, how much will the service cost me next year?
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What happens if I don't use the tech support system for the entire year? |
TOP |
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You will receive a 100% refund.
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How much will it cost me the following year? |
TOP |
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ALL exisitng memberships can be renewed at
$129.00
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This sounds too good to be true! What's the catch? |
TOP |
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No strings are attached. Your EZHelp membership entitles you to
UNLIMITED phone calls to our technical support department for one year
so you can enjoy worry free computing.
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When I call tech support, do I have to listen to a complicated menu
driven system? |
TOP |
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No. Your call will be automatically directed to one of our open
phone lines. If, for some reason, all the technical support agents
are busy or unavailable, simply leave a message and a member of the
EZHelp support staff will call you back as soon as possible.
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How long will I have to wait to get called back? |
TOP |
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Our normal turnaround time is usually 2 hours. However, during
peak traffic times, you may experience a little longer wait.
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My nephew usually fixes my computer problems. Why do I need
EZHelp? |
TOP |
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EZHelp technicians stay informed on the latest technology utilized in
today's market. If your nephew is really good at diagnostics,
perhaps he needs to fill out a resume' and send it to us.
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When is the best time to call for support? |
TOP |
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The minute you start to experience a problem. Many users
complicate the problem by attempting to fix it themselves.
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My spouse thinks the membership fee is too much money! What do I
say? |
TOP |
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Our pricing structure is based on many variables. Our marketing
staff surveyed other organizations in our geographic location to
determine an extremely competitive price. We encourage your spouse
to shop prices and compare services. They will easily learn why
EZHelp's support program is your best choice.
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What if my problem can't be fixed over the phone? |
TOP |
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If your problem happens to fall into the very small percentile of not
being able to be remedied over the phone, an EZHelp technician will make
arrangements to perform an onsite visit which is convenient for
you. Of course, this is at NO additional charge!
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I'd like to sign up, but you're a toll call for me. What can be
done? |
TOP |
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Telephone support is only one of many methods we utilize to remedy a
customer's problem. Other very common methods of communication
available include email and fax. If long distance or toll call
phone charges are an issue, simply bring this to our attention when you
initially voice your problem to us.
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What are some of the problems that can be remedied over the phone? |
TOP |
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Software issues, virus elimination, registry edits, email setup/
send and receive, error message resolutions and basic hardware problems are
just a few examples of the problems that can be remedied over the phone.
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I'm not very computer savvy, will the technician yell at me? |
TOP |
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All our technicians are user friendly and are trained in the EZHelp
"step by step" process to remedy a problem. They must
possess the ability to talk in "layman" language so you can
easily understand each and every instruction.
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Is it possible to call EZHelp tech support for advice on a computer
purchase? |
TOP |
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Absolutely! Our staff are trained to recommend the best system
for your needs. They will first perform a simple evaluation of
your computer use then suggest the system best for you based on your
information.
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What if I'm not satisfied with your service? |
TOP |
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EZHelp's policy is you must be 100% satisfied
with our service or you will receive a 100% refund - NO QUESTIONS
ASKED!
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Okay, I want to sign up. What do I do now? |
TOP |
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Using our online EZHelp Technical Support Contact Form, provide us the necessary information. An EZHelp
representative will contact you to setup your account.
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This FAQ was helpful but I have a different question.
How can I
contact you? |
TOP |
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Drop us an email if you
desire further information on our service.
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How much will the annual Technical Support Service cost me in future years? |
TOP |
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Currently, the technical support telephone service is not
projected to change price from one year to another.
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